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FAQ

Refund Policy

We know you will love your new scooter, but if for some reason you don’t – we have a 5 day refund policy.  In order to be eligible for a refund, you must contact us by phone or message through our website  to initiate the refund.  We must receive the item within 5 days of your initiating the refund.  The product must be in the same condition that you received it and undamaged in any way.  You can ship the item to us (customer is responsible for return shipping costs) or drop it off at our Gilbert, AZ location.

After we receive your item, we will inspect it and process your refund. The money will be refunded to the original payment method used during purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 5 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have any questions about our refund policy please feel free to contact us.

Shipping

We have 2 options to receive your scooter and accessories.

Local Pickup – When you select local pickup you can pick up your scooter or accessories at our Gilbert, AZ location.  We will provide the address after purchase.  There is no cost for local pickup.

Shipping – When you select the shipping option we will ship the items direct to your door.  The cost for shipping is $350 for scooters and $15 for accessories and parts.

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